Refund Return Policy
Simple and transparent policy for Indian ecommerce orders.
Refund Return Request Window
Return requests must be raised within 7 calendar days of confirmed delivery for India ecommerce orders.
Eligible Cases
Refund returns are considered for verified cases of wrong item delivered, transit damage, or major manufacturing defect.
Mandatory Evidence
Customers must share clear parcel opening photos/videos, product photos, and order details. Claims without adequate evidence may be declined.
Non-Returnable Cases
Products are not eligible if they are used, washed, altered, cut, stitched, or missing tags or original packaging. Minor shade variation, artisanal print irregularity, weave texture variation, and slight measurement tolerance are not considered defects.
Refund Flow
After approval and quality validation, eligible refunds are processed to the original payment source. Bank settlement may take 5 to 10 business days depending on payment method.
International / Bulk Orders
International and bulk claims follow the finalized quote or proforma terms.